Shipping policy

Shipping Policy

Welcome

Thank you for shopping with Cartivaprox.store.

We are committed to providing a smooth, reliable, and enjoyable shopping experience for pet owners around the world. Every order is carefully prepared to ensure your pet receives quality products delivered safely and efficiently.

This Shipping Policy explains our shipping procedures, delivery estimates, processing times, customs information, and other important details regarding your order.

1. Shipping Coverage

Cartivaprox.store proudly offers FREE Worldwide Shipping.

We currently ship to most countries and regions worldwide.

If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.

2. Shipping Cost

We are pleased to provide:

Free Standard Shipping on All Orders

There are no minimum purchase requirements to qualify for free shipping.

No hidden shipping fees will be added during checkout unless clearly stated for exceptional circumstances.

3. Order Processing Time

After your payment has been successfully confirmed, your order enters our processing system.

Processing generally includes:

  • Order verification

  • Payment confirmation

  • Product quality inspection

  • Packaging

  • Shipping label preparation

  • Carrier pickup

Estimated processing time:

1–3 Business Days

Processing times may be slightly longer during:

  • Holidays

  • Promotional events

  • Seasonal demand

  • Inventory updates

  • Severe weather conditions

Business days do not include weekends or public holidays.

4. Estimated Delivery Time

After shipment, estimated delivery is:

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country

  • Customs clearance

  • Local carrier performance

  • Weather conditions

  • Transportation delays

  • National holidays

Delivery dates shown during checkout are estimates only and cannot be guaranteed.

5. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

  • Order number

  • Shipping carrier

  • Tracking number (when available)

  • Tracking instructions

Please allow 24–72 hours for tracking information to become active after shipment.

6. Tracking Orders

Most orders include tracking services.

Customers can monitor shipment progress using the tracking information provided after dispatch.

Tracking updates are supplied by the shipping carrier and may occasionally experience delays.

Cartivaprox.store cannot control carrier tracking system updates.

7. Multiple Item Orders

Orders containing multiple products may arrive separately.

This may occur because:

  • Products are stocked in different warehouses

  • Different packaging requirements

  • Inventory availability

  • Shipping optimization

Receiving separate packages does not necessarily indicate missing items.

Each shipment may have its own tracking information.

8. Customs, Duties and Taxes

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • VAT

  • Local taxes

  • Government fees

These charges are determined by your local customs authority.

Unless otherwise required by law, customers are responsible for any customs duties, import taxes, brokerage fees, or other government charges that may apply after the shipment reaches the destination country.

Cartivaprox.store has no control over customs policies or import regulations.

9. Customs Delays

Occasionally, shipments may be delayed due to customs processing.

These delays are outside our control and may extend delivery times.

We appreciate your patience should customs authorities require additional processing time.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • Postal code

  • City

  • Province or state

  • Country

  • Phone number

Incorrect or incomplete shipping information may result in:

  • Delivery delays

  • Returned packages

  • Additional shipping costs

  • Lost shipments

Cartivaprox.store is not responsible for delivery issues caused by inaccurate customer information.

11. Address Changes

If you need to update your shipping address, please contact us immediately.

Address changes may only be possible before the order enters fulfillment or is handed to the shipping carrier.

Once shipped, address modifications may no longer be available.

12. Lost Packages

If your package appears lost during transit, please contact us.

We will gladly assist by:

  • Reviewing shipment status

  • Contacting the shipping carrier when appropriate

  • Helping initiate carrier investigations when applicable

Investigation times vary depending on the carrier.

13. Delivered but Not Received

If tracking indicates your package has been delivered but you cannot locate it, please:

  • Check around your property

  • Ask household members

  • Check with neighbors

  • Contact your apartment office or reception

  • Review parcel locker notifications

  • Contact your local delivery carrier

If the package still cannot be located, please contact us for additional assistance.

14. Refused Shipments

If a shipment is refused by the recipient without prior approval, any return shipping costs, customs charges, or handling fees incurred may be deducted from the refund amount where permitted by applicable law.

15. Failed Delivery Attempts

Shipping carriers may attempt delivery multiple times.

If delivery cannot be completed because:

  • Nobody is available

  • The address is inaccessible

  • Delivery instructions are missing

  • Customs requirements are not completed

the shipment may be returned or held by the carrier.

Customers are responsible for contacting the carrier promptly when notified of a delivery issue.

16. Shipping Restrictions

Certain products may be unavailable in specific countries due to:

  • Local regulations

  • Carrier limitations

  • Customs restrictions

  • Import laws

If an order cannot be shipped, customers will be contacted to discuss available options.

17. Weather and Force Majeure

Unexpected events beyond our control may affect shipping schedules.

Examples include:

  • Severe weather

  • Floods

  • Wildfires

  • Earthquakes

  • Pandemics

  • Transportation disruptions

  • Government restrictions

  • Labor strikes

  • Customs inspections

Cartivaprox.store is not responsible for delays caused by such circumstances.

18. Damaged Packages

If your package arrives visibly damaged, please:

  • Photograph the packaging

  • Photograph the product

  • Contact us immediately

Providing photos helps us investigate the issue quickly and determine the most appropriate resolution.

19. Holiday Shipping

During major shopping periods such as:

  • Christmas

  • Black Friday

  • Cyber Monday

  • New Year

  • National holidays

processing and shipping times may be longer than usual due to increased order volume.

We appreciate your patience during these busy seasons.

20. Contact Information

If you have any shipping questions or require assistance with your order, please contact us.

Cartivaprox.store

500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève, QC H9C 2P5
Canada

Email: support@Cartivaprox.store

Phone: (800) 361-2613

Our friendly customer support team is always happy to help and is committed to making your shopping experience as smooth and enjoyable as possible.