Contact information
Contact Information
We'd Love to Hear From You
At Cartivaprox.store, we believe that every pet deserves comfort, warmth, and happiness. Whether you're shopping for a cozy winter jacket, a stylish pet outfit, or simply have a question before placing an order, our dedicated customer support team is always here to help.
We are committed to providing friendly, professional, and timely assistance to ensure every shopping experience is smooth and enjoyable.
Customer Support
If you have any questions regarding:
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Products
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Orders
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Shipping
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Returns & Refunds
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Exchanges
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Size Recommendations
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Payment Issues
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Order Tracking
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Website Assistance
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General Inquiries
please feel free to contact us using any of the methods below.
Contact Details
Cartivaprox.store
Business Address
500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève
QC H9C 2P5
Canada
Email Support
Our customer support team aims to respond to all email inquiries as quickly as possible. Most messages receive a response within 1–2 business days.
To help us assist you more efficiently, please include:
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Your full name
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Order number (if applicable)
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Email used during checkout
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A detailed description of your inquiry
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Photos or videos if reporting a damaged or incorrect item
Phone Support
(800) 361-2613
If you prefer speaking with our team directly, you are welcome to contact us by phone during our customer support hours.
Customer Service Hours
Our support team is available:
Monday – Friday
9:00 AM – 6:00 PM
(Customer service hours are based on local business days.)
We are closed on weekends and major public holidays. Messages received outside business hours will be answered as soon as possible on the next business day.
Order Assistance
If you have already placed an order, we are happy to assist with:
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Order confirmation
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Shipping status
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Tracking information
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Delivery updates
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Address corrections (before shipment)
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Return requests
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Exchange requests
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Refund inquiries
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Product support
Please include your order number whenever possible to help us locate your purchase quickly.
Product Questions
Need help choosing the right size or product?
Our team is happy to help with:
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Pet clothing size recommendations
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Material information
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Product features
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Care instructions
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Seasonal recommendations
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Product availability
We encourage customers to review our size charts before ordering, especially for pet apparel, to ensure the most comfortable fit.
Returns & Refund Support
If you wish to request a return or refund, please contact us before sending any item back.
Our support specialists will provide step-by-step instructions and help determine the best solution for your situation.
For faster processing, please include clear photos if your item is damaged, defective, or incorrect.
Shipping Support
Need assistance locating your order?
We can help with:
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Shipment tracking
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Delivery updates
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Shipping delays
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Lost package investigations
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Multiple package shipments
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Carrier-related questions
Please note that tracking information may take up to 72 hours to update after shipment.
Feedback
Your feedback means a great deal to us.
Every suggestion, review, and customer experience helps us improve our products and services.
We continuously strive to create a warm, welcoming shopping experience for pet lovers around the world.
Whether you have compliments, suggestions, or concerns, we genuinely appreciate hearing from you.
Our Commitment
At Cartivaprox.store, our mission goes beyond selling pet products.
We are passionate about helping families provide their beloved pets with warmth, comfort, and everyday happiness through carefully selected apparel and accessories.
Every order is handled with care, and every customer is treated with respect, honesty, and professionalism.
Your satisfaction remains at the heart of everything we do.
Contact Summary
Cartivaprox.store
Address
500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève, QC H9C 2P5
Canada
Phone
(800) 361-2613
Thank you for choosing Cartivaprox.store. We look forward to serving you and your furry companions with exceptional products and outstanding customer care.