Contact Us

We'd Love to Hear From You

Welcome to Cartivaprox!

Whether you're shopping for the perfect winter jacket, a cozy fleece vest, or simply looking for advice on choosing the right size for your beloved companion, we're always happy to help.

At Cartivaprox, customer satisfaction is at the heart of everything we do. We understand that every pet is unique, and every customer deserves friendly, professional, and reliable support throughout their shopping experience.

Our dedicated customer care team is committed to making your experience as smooth and enjoyable as possible—from your first visit to our store until your order safely arrives at your doorstep.

Get in Touch

If you have any questions regarding our products, your order, shipping, returns, sizing, or anything else, please don't hesitate to contact us.

Store Name

Cartivaprox

Business Address

500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève, QC H9C 2P5
Canada

Email

support@Cartivaprox.store

Phone

(800) 361-2613

Customer Support

We're happy to assist with:

• Product recommendations

• Size guidance for pet apparel

• Order status updates

• Shipping questions

• Delivery tracking

• Returns and exchanges

• Refund requests

• Payment assistance

• Product care instructions

• General inquiries

No matter how big or small your question may be, our support specialists are always ready to help.

Customer Service Hours

Our customer support team is available during the following business hours:

Monday – Friday

9:00 AM – 6:00 PM

Saturday

10:00 AM – 3:00 PM

Sunday & Public Holidays

Closed

Messages received outside business hours will be answered as quickly as possible on the next business day.

Before Contacting Us

To help us provide faster assistance, we recommend including the following information in your email:

Your full name
Order number
Email address used during checkout
A detailed description of your inquiry
Photos or videos if your order arrived damaged or incorrect

Providing complete information allows us to resolve your request much more efficiently.

Need Help Choosing the Right Size?

Pet clothing should always fit comfortably without restricting movement.

If you're unsure which size is best for your dog or cat, simply send us:

Breed
Weight
Chest measurement
Neck measurement
Back length

Our team will gladly recommend the most suitable size before you place your order.

Shipping Support

Need help tracking your order?

Our customer service team can assist with:

Shipment tracking
Delivery updates
Carrier information
Shipping delays
Multiple-package deliveries
Lost package investigations

We're committed to keeping you informed throughout the shipping process.

Returns & Exchanges

If your purchase isn't quite right, we're here to help.

Simply contact us before returning any item.

Our specialists will guide you through every step of the return or exchange process to ensure everything is handled quickly and fairly.

We Value Your Feedback

Every review, suggestion, and message helps us improve.

Your experience matters to us because our goal isn't simply to sell pet products—it's to create a shopping experience built on trust, kindness, and genuine care for every pet family.

We carefully read customer feedback and continuously improve our collections, services, and website based on your valuable suggestions.

Our Promise

At Cartivaprox, we believe every pet deserves warmth, comfort, and happiness.

That's why we carefully select every product, provide responsive customer service, and work hard to make every shopping experience enjoyable from beginning to end.

Whether you're welcoming a playful puppy, caring for a senior dog, dressing your adventurous cat, or preparing your furry friend for colder weather, we're honored to be part of your journey.

Thank you for choosing Cartivaprox.

We look forward to serving you and your beloved companions for many years to come.

Contact Summary

Cartivaprox

Address
500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève, QC H9C 2P5
Canada

Email
support@Cartivaprox.store

Phone
(800) 361-2613

We typically respond to all customer inquiries within 1–2 business days and always strive to provide friendly, helpful, and professional assistance.